All hands on deck to help our customers

Project location：Indonesia

Product：Anchor Bolt

Standard and material：

Bolt: ASTM F1554 GR.55

Nuts : ASTM A194 2H

Washer: ASTM F436 Type 1

Specifications：

Anchor Bolt M24×498 Thread 158×30mm

Anchor Bolt M50×1428 Thread 238×60mm

Application：Steel Piling

Inquiry time：2022.09

Order time：2022.10

Shipping time：2022.11

Arrival time：2022.11

The customer of this order is a downstream processing factory of local contractors in Indonesia. The journey of cooperation with Xinyue started in May this year. The fast delivery and high-quality service left a deep impression on the customer, and also contributed to the second cooperation between the two parties. The products of this order are anchor bolts, which belong to non-standard customization. After receiving the drawings from the end customer, the Xinyue team immediately made a detailed analysis of the drawings, took the initiative to request proofing, actively and quickly responded to customer needs, assisted customers in project bidding, and prepared various bidding documents. During the order production, the epidemic situation was blocked, resulting in an extremely tight delivery schedule. Over the past three years, the epidemic situation has been rampant repeatedly, so we gradually found out a response mechanism. First, we truthfully informed the customer of the actual situation. After receiving the customer’s understanding and support, Xinyue timely adjusted the shipping date of the letter of credit, and at the first time after the closure, it organized workshop workers to work overtime to quickly complete all production tasks, and finally successfully shipped to the customer’s destination port in early November.

https://www.xysteelpipe.com/all-hands-on-deck-to-help-our-customers/